Christina Cabrera, SPA Director: Westin, Mission Hills, CA

So I made a new friend this week 🙂 I had a guest come into the spa to book a massage and buy some products. After making recommendations and talking about skin care, she decided to book a facial as well. The day of her facial she emailed me letting me know she was having a very tough day. She was involved in a car accident a few years ago which took the life of her young niece and that day would have been her nieces 13th Birthday. I didn’t know what to say in the email other than I was so very sorry and couldn’t wait to give her a big hug. I decided to buy her a necklace with the tree of life symbol on it and wrote her a heartfelt note wishing her peace and comfort. I gave it to her after her treatment and asked her to open it in her room. Later that night she emailed me expressing her gratitude for my compassion and friendship. Today I saw her and was able to give her another hug before she departed. She told me that the card I wrote and the necklace I gave her with the meaning behind it gave her the peace she had been looking for. She plans on having this symbol tattooed on her in honor of her niece. She shared how she has taken this day off work for the last 3 years but couldn’t get out of this conference this year. She felt alone that day but was comfortable opening up to me, she said I was put in her life for a reason and wants to become life long friends. I wanted to provide a simple gesture of kindness and once again The Lord has shown me how what may be small to us, can truly impact someone’s life. I am very touched that I was able to make such an impact on someone’s life I barely met. I do look forward to becoming life long friends as well